Call Center Management
Develop call-centre supervision and management skills across service standards, call handling, staffing, coaching, quality assurance, complaints, reporting and performance improvement.
Ploutos Campus
School / Department: <span>School of Hospitality, Tourism & Customer Service</span>
Hotel & Guesthouse Management
Learn the essentials of operating a small hotel or guesthouse, including reservations, front office, housekeeping coordination, guest service, basic finance and service quality.
Tour Guiding
Develop foundational tour-guiding skills for planning visitor experiences, interpreting places and culture, communicating with groups, managing logistics and responding to common tour issues.
Customer Care and Services
Develop professional customer-service skills for front desks, shops, offices, call centres and service businesses, with emphasis on communication, problem solving and customer loyalty.