PCT-PC-006 · Professional Certificate Programme · School of Hospitality, Tourism & Customer Service

Customer Care and Services

Develop professional customer-service skills for front desks, shops, offices, call centres and service businesses, with emphasis on communication, problem solving and customer loyalty.

2 Months DurationBeginner LevelOnline / Self-Paced FormatPloutos Certificate of Completion Award

Course overview

Develop professional customer-service skills for front desks, shops, offices, call centres and service businesses, with emphasis on communication, problem solving and customer loyalty.

What you will learn

Communicate professionally with different customers
Identify needs and set service expectations
Handle complaints and difficult interactions
Use service records and follow-up processes
Improve customer satisfaction and loyalty

Programme structure

This programme includes 8 structured lessons, practical activities, portfolio evidence and a final online knowledge check. Complete all lessons and achieve the required assessment mark to unlock the course certificate.

Learning Outcomes

Communicate professionally with different customers
Identify needs and set service expectations
Handle complaints and difficult interactions
Use service records and follow-up processes
Improve customer satisfaction and loyalty

Programme Information

Programme type: Professional Certificate Programme
Course code: PCT-PC-006
Study load: 8 structured weekly lessons plus practical portfolio work
Award: Ploutos Certificate of Completion

Open online enrolment. Any tuition or programme fee must be set by Ploutos administration before billing; no fee is pre-filled in this package.

Curriculum