1
Hospitality Operations & Guest Journey
2–4 hours incl. practical work
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PCT-PC-012 · Professional Certificate Programme · School of Hospitality, Tourism & Customer Service
Hotel & Guesthouse Management
Learn the essentials of operating a small hotel or guesthouse, including reservations, front office, housekeeping coordination, guest service, basic finance and service quality.
2 Months DurationBeginner LevelOnline / Self-Paced FormatPloutos Certificate of Completion Award
Course overview
Learn the essentials of operating a small hotel or guesthouse, including reservations, front office, housekeeping coordination, guest service, basic finance and service quality.
What you will learn
- Coordinate reservations and guest arrivals
- Apply front-office and guest-service procedures
- Support housekeeping and property operations
- Maintain basic hospitality records and controls
- Improve guest satisfaction and service quality
Programme structure
This programme includes 8 structured lessons, practical activities, portfolio evidence and a final online knowledge check. Complete all lessons and achieve the required assessment mark to unlock the course certificate.
Learning Outcomes
- Coordinate reservations and guest arrivals
- Apply front-office and guest-service procedures
- Support housekeeping and property operations
- Maintain basic hospitality records and controls
- Improve guest satisfaction and service quality
Programme Information
- Programme type: Professional Certificate Programme
- Course code: PCT-PC-012
- Study load: 8 structured weekly lessons plus practical portfolio work
- Award: Ploutos Certificate of Completion
Open online enrolment. Any tuition or programme fee must be set by Ploutos administration before billing; no fee is pre-filled in this package.
Curriculum
8 Structured Lessons
2
Reservations, Rates, Availability & Booking Records
2–4 hours incl. practical work
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3
Front Office, Check-In, Check-Out & Guest Accounts
2–4 hours incl. practical work
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4
Housekeeping Coordination, Rooms & Quality Checks
2–4 hours incl. practical work
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5
Guest Service, Complaints & Service Recovery
2–4 hours incl. practical work
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6
Food, Beverage & Ancillary Service Coordination
2–4 hours incl. practical work
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7
Basic Hospitality Finance, Cash Control & Daily Reports
2–4 hours incl. practical work
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8
Safety, Reviews, Service Quality & Guesthouse Capstone
2–4 hours incl. practical work
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