1
Reception Role, Professional Image & Front-Desk Standards
2–4 hours incl. practical work
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PCT-PC-010 · Professional Certificate Programme · School of Administration & Office Practice
Receptionist
Prepare for front-office receptionist duties with practical training in visitor handling, telephone etiquette, appointments, records, customer care and office coordination.
2 Months DurationBeginner LevelOnline / Self-Paced FormatPloutos Certificate of Completion Award
Course overview
Prepare for front-office receptionist duties with practical training in visitor handling, telephone etiquette, appointments, records, customer care and office coordination.
What you will learn
- Create a professional first impression
- Handle visitors, calls and messages confidently
- Manage appointments and basic front-desk records
- Respond appropriately to common customer issues
- Maintain confidentiality and front-office security
Programme structure
This programme includes 8 structured lessons, practical activities, portfolio evidence and a final online knowledge check. Complete all lessons and achieve the required assessment mark to unlock the course certificate.
Learning Outcomes
- Create a professional first impression
- Handle visitors, calls and messages confidently
- Manage appointments and basic front-desk records
- Respond appropriately to common customer issues
- Maintain confidentiality and front-office security
Programme Information
- Programme type: Professional Certificate Programme
- Course code: PCT-PC-010
- Study load: 8 structured weekly lessons plus practical portfolio work
- Award: Ploutos Certificate of Completion
Open online enrolment. Any tuition or programme fee must be set by Ploutos administration before billing; no fee is pre-filled in this package.
Curriculum
8 Structured Lessons
2
Greeting Visitors, Sign-In & Visitor Flow
2–4 hours incl. practical work
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3
Telephone Etiquette, Call Routing & Messages
2–4 hours incl. practical work
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4
Appointments, Calendars & Booking Management
2–4 hours incl. practical work
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5
Email, Correspondence & Basic Office Documents
2–4 hours incl. practical work
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6
Customer Care, Complaints & Difficult Situations
2–4 hours incl. practical work
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7
Confidentiality, Security & Emergency Procedures
2–4 hours incl. practical work
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8
Front-Office Coordination & Reception Capstone
2–4 hours incl. practical work
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