1
Operations Strategy, Customers & Process Fundamentals
2–4 hours incl. practical work
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PCT-PC-027 · Professional Certificate Programme · School of Logistics, Operations & Supply Chain
Operations Management
Learn how organisations design, run and improve day-to-day operations through process mapping, capacity, quality, inventory, scheduling, performance data and continuous improvement.
2 Months DurationIntermediate LevelOnline / Self-Paced FormatPloutos Certificate of Completion Award
Course overview
Learn how organisations design, run and improve day-to-day operations through process mapping, capacity, quality, inventory, scheduling, performance data and continuous improvement.
What you will learn
- Map and analyse basic business processes
- Plan capacity, workflow and resources
- Use quality controls and operational records
- Track key operational performance indicators
- Identify and implement practical improvements
Programme structure
This programme includes 8 structured lessons, practical activities, portfolio evidence and a final online knowledge check. Complete all lessons and achieve the required assessment mark to unlock the course certificate.
Learning Outcomes
- Map and analyse basic business processes
- Plan capacity, workflow and resources
- Use quality controls and operational records
- Track key operational performance indicators
- Identify and implement practical improvements
Programme Information
- Programme type: Professional Certificate Programme
- Course code: PCT-PC-027
- Study load: 8 structured weekly lessons plus practical portfolio work
- Award: Ploutos Certificate of Completion
Open online enrolment. Any tuition or programme fee must be set by Ploutos administration before billing; no fee is pre-filled in this package.
Curriculum
8 Structured Lessons
2
Process Mapping, Standard Work & Workflow Design
2–4 hours incl. practical work
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3
Capacity, Resources, Bottlenecks & Scheduling
2–4 hours incl. practical work
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4
Quality Management, Checks & Service Standards
2–4 hours incl. practical work
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5
Inventory, Materials & Supplier Coordination
2–4 hours incl. practical work
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6
Cost, Productivity & Operational Performance Measures
2–4 hours incl. practical work
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7
Problem Solving, Root Cause & Continuous Improvement
2–4 hours incl. practical work
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8
Operations Dashboard, Improvement Project & Capstone
2–4 hours incl. practical work
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