1
Office Manager Role, Workflow & Service Standards
2–4 hours incl. practical work
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PCT-PC-020 · Professional Certificate Programme · School of Administration & Office Practice
Office Management Skills
Build the practical skills needed to coordinate an efficient office, including workflow, records, meetings, supplies, communication, basic budgets and team support.
2 Months DurationIntermediate LevelOnline / Self-Paced FormatPloutos Certificate of Completion Award
Course overview
Build the practical skills needed to coordinate an efficient office, including workflow, records, meetings, supplies, communication, basic budgets and team support.
What you will learn
- Coordinate office workflows and priorities
- Maintain records, schedules and document controls
- Manage office supplies and basic operating budgets
- Support meetings, communication and team coordination
- Monitor service standards and improve office efficiency
Programme structure
This programme includes 8 structured lessons, practical activities, portfolio evidence and a final online knowledge check. Complete all lessons and achieve the required assessment mark to unlock the course certificate.
Learning Outcomes
- Coordinate office workflows and priorities
- Maintain records, schedules and document controls
- Manage office supplies and basic operating budgets
- Support meetings, communication and team coordination
- Monitor service standards and improve office efficiency
Programme Information
- Programme type: Professional Certificate Programme
- Course code: PCT-PC-020
- Study load: 8 structured weekly lessons plus practical portfolio work
- Award: Ploutos Certificate of Completion
Open online enrolment. Any tuition or programme fee must be set by Ploutos administration before billing; no fee is pre-filled in this package.
Curriculum
8 Structured Lessons
2
Office Policies, Procedures & Internal Communication
2–4 hours incl. practical work
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3
Records, Filing, Document Control & Data Protection
2–4 hours incl. practical work
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4
Meetings, Calendars, Events & Coordination
2–4 hours incl. practical work
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5
Office Supplies, Vendors, Assets & Procurement Basics
2–4 hours incl. practical work
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6
Basic Office Budgets, Petty Cash & Cost Control
2–4 hours incl. practical work
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7
People Coordination, Delegation & Performance Follow-Up
2–4 hours incl. practical work
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8
Office Improvement, Reporting & Management Capstone
2–4 hours incl. practical work
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