1
Control Room Roles, Conduct & Shift Procedures
2–4 hours incl. practical work
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PCT-PC-011 · Professional Certificate Programme · School of Digital Skills & Security
CCTV Control Room Operation
Learn control-room professionalism, CCTV system basics, observation, incident logging, communication, evidence handling and safe escalation. Site-specific legal and security procedures should always be followed.
2 Months DurationBeginner LevelOnline Theory + Practical Activities FormatPloutos Certificate of Completion Award
Course overview
Learn control-room professionalism, CCTV system basics, observation, incident logging, communication, evidence handling and safe escalation. Site-specific legal and security procedures should always be followed.
What you will learn
- Understand CCTV control-room roles and equipment
- Monitor screens systematically and recognise incidents
- Maintain accurate occurrence and incident logs
- Communicate and escalate events appropriately
- Protect privacy, evidence and control-room information
Programme structure
This programme includes 8 structured lessons, practical activities, portfolio evidence and a final online knowledge check. Complete all lessons and achieve the required assessment mark to unlock the course certificate.
Learning Outcomes
- Understand CCTV control-room roles and equipment
- Monitor screens systematically and recognise incidents
- Maintain accurate occurrence and incident logs
- Communicate and escalate events appropriately
- Protect privacy, evidence and control-room information
Programme Information
- Programme type: Professional Certificate Programme
- Course code: PCT-PC-011
- Study load: 8 structured weekly lessons plus practical portfolio work
- Award: Ploutos Certificate of Completion
Open online enrolment. Any tuition or programme fee must be set by Ploutos administration before billing; no fee is pre-filled in this package.
Curriculum
8 Structured Lessons
2
CCTV Components, Cameras, Displays & System Basics
2–4 hours incl. practical work
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3
Observation Skills, Patrol Patterns & Situational Awareness
2–4 hours incl. practical work
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4
Incident Recognition, Priorities & Escalation
2–4 hours incl. practical work
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5
Radio, Telephone & Control-Room Communication
2–4 hours incl. practical work
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6
Occurrence Books, Logs, Handover & Report Writing
2–4 hours incl. practical work
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7
Privacy, Evidence Handling & Information Security
2–4 hours incl. practical work
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8
Emergency Response, Scenario Practice & CCTV Capstone
2–4 hours incl. practical work
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