1
The Customer Service Mindset
30–60 minutes
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PCT-FSC-007 · Free Skills Course · School of Professional Development
Customer Service Excellence
Develop practical customer service skills that build trust, resolve problems and create memorable experiences across face-to-face, phone and digital channels.
2 Weeks DurationBeginner LevelOnline / Self-Paced FormatCertificate of Completion Award
Course overview
Develop practical customer service skills that build trust, resolve problems and create memorable experiences across face-to-face, phone and digital channels.
What you will learn
- Communicate clearly with customers
- Use active listening and empathy
- Handle complaints professionally
- Apply service standards consistently
- Build customer loyalty and confidence
Learning Outcomes
- Communicate clearly with customers
- Use active listening and empathy
- Handle complaints professionally
- Apply service standards consistently
- Build customer loyalty and confidence
Programme Information
- Programme type: Free Skills Course
- Course code: PCT-FSC-007
- Study load: Self-paced
- Award: Certificate of Completion
Open enrolment. A once-off registration fee may apply according to current Ploutos policy.
Curriculum
6 Structured Lessons
2
Communication & Active Listening
30–60 minutes
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3
Building Customer Relationships
30–60 minutes
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4
Complaint Handling & Problem Solving
30–60 minutes
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5
Service Standards & Professionalism
30–60 minutes
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6
Customer Satisfaction & Loyalty
30–60 minutes
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