1
Medical Reception Role, Ethics & Professional Boundaries
2–4 hours incl. practical work
🔒 Choose course to unlock
PCT-PC-013 · Professional Certificate Programme · School of Health, Safety & Human Services
Medical Office Receptionist
Train for non-clinical medical front-office support: patient reception, appointments, records, communication, billing administration, confidentiality and professional healthcare-office workflows.
2 Months DurationBeginner LevelOnline / Self-Paced FormatPloutos Certificate of Completion Award
Course overview
Train for non-clinical medical front-office support: patient reception, appointments, records, communication, billing administration, confidentiality and professional healthcare-office workflows.
What you will learn
- Receive patients professionally and respectfully
- Manage appointments and basic medical-office records
- Use clear non-clinical communication and referral procedures
- Support billing and document workflows
- Protect confidentiality and sensitive patient information
Programme structure
This programme includes 8 structured lessons, practical activities, portfolio evidence and a final online knowledge check. Complete all lessons and achieve the required assessment mark to unlock the course certificate.
Learning Outcomes
- Receive patients professionally and respectfully
- Manage appointments and basic medical-office records
- Use clear non-clinical communication and referral procedures
- Support billing and document workflows
- Protect confidentiality and sensitive patient information
Programme Information
- Programme type: Professional Certificate Programme
- Course code: PCT-PC-013
- Study load: 8 structured weekly lessons plus practical portfolio work
- Award: Ploutos Certificate of Completion
Open online enrolment. Any tuition or programme fee must be set by Ploutos administration before billing; no fee is pre-filled in this package.
Curriculum
8 Structured Lessons
2
Patient Reception, Identification & Registration
2–4 hours incl. practical work
🔒 Choose course to unlock
3
Appointments, Scheduling & Waiting-Room Flow
2–4 hours incl. practical work
🔒 Choose course to unlock
4
Telephone Communication, Messages & Referral Routing
2–4 hours incl. practical work
🔒 Choose course to unlock
5
Health Records, Filing, Data Quality & Confidentiality
2–4 hours incl. practical work
🔒 Choose course to unlock
6
Billing Administration, Receipts & Basic Account Records
2–4 hours incl. practical work
🔒 Choose course to unlock
7
Difficult Situations, Privacy & Service Recovery
2–4 hours incl. practical work
🔒 Choose course to unlock
8
Medical Office Workflow, Handover & Reception Capstone
2–4 hours incl. practical work
🔒 Choose course to unlock